1) Who we are (Data Controller)

This Privacy & Cookies Policy explains how Alexandraicons (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or make a purchase.

Data Controller: Αγιογράφος Αλεξάνδρα Καούκι
Address: Prines, Rethymnou, 74150, Greece
Email: alexandraicons@gmail.com
Phone: +30 2831032373

2) What personal data we collect

Depending on how you interact with our store, we may collect:

• Contact details: name, email address, phone number

• Order details: billing/shipping address, products purchased, order history

• Payment information: payment status and transaction references (we do not store full card details)

• Communications: messages you send us by email, phone, or contact forms

• Technical/usage data: IP address, device/browser type, pages viewed (where enabled)

3) Why we use your data (purposes & legal bases)

We process personal data for:

• Order fulfilment and customer support (processing orders, shipping, replying to requests) — contract

• Legal and accounting obligations (invoices, record-keeping) — legal obligation

• Security and fraud prevention — legitimate interests

• Website improvement and analytics (if enabled) — consent

• Marketing communications (newsletter) (if you subscribe) — consent

4) Payments

• Ready-to-ship items: payments are processed through the payment methods available at checkout (e.g., card/Apple Pay when enabled). We do not store full card details.

• Handmade icons & custom commissions: payment is completed via bank transfer, as confirmed by email or phone.

5) Shipping and delivery partners

To deliver your order, we may share the necessary information (name, address, phone number) with shipping/courier partners. For deliveries within Greece, we may use ACS (or other carriers depending on the order).

6) Service providers (processors)

We use trusted service providers to operate our store and deliver services, such as:

• our ecommerce platform and hosting provider (e.g., Shopify),

• payment processors (when enabled),

• shipping/courier partners,

• email and customer support tools,

• analytics tools (if enabled).

These providers process data on our behalf only as necessary and are required to protect it.

7) International data transfers

Some service providers may process data outside your country (and potentially outside the EEA). Where applicable, we rely on appropriate safeguards required by law.

8) Data retention

We keep personal data only as long as necessary for the purposes described above, including any period required by legal and accounting obligations.

9) Your rights (EEA/EU)

You may have rights to request access, correction, deletion, restriction, portability, or to object to certain processing. Where processing is based on consent (e.g., newsletter, non-essential cookies), you can withdraw consent at any time.
To exercise your rights, contact us at alexandraicons@gmail.com

You also have the right to lodge a complaint with your local data protection authority.

10) Security

We apply reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to protect your information.

11) Updates to this policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on this page.

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Cookies Policy

12) What cookies are

Cookies are small files stored on your device that help the website function, remember preferences, and (if you allow) analyse traffic and support marketing.

13) Types of cookies we use

We may use:

• Essential cookies: required for core functionality (cart, checkout, security, fraud prevention). These cannot be switched off via the cookie banner.

• Analytics cookies (optional): help us understand website usage and improve performance (e.g., Google Analytics, if enabled).

• Marketing cookies (optional): help measure advertising performance and show relevant content (if enabled).

14) Consent and cookie choices

Non-essential cookies (analytics/marketing) are used only after you provide consent through our cookie banner. You can change or withdraw your consent at any time through cookie settings (if available) and/or your browser settings.

15) Analytics (may be used)

We may use analytics tools (such as Google Analytics) to better understand how visitors use our website and to improve the website experience. Analytics cookies are set only after you give consent via our cookie banner.

16) Newsletter & marketing emails (may be used)

If you subscribe to our newsletter, we will use your email address to send updates, new releases, and news about Alexandraicons. We send marketing emails only with your consent, and you can unsubscribe at any time using the unsubscribe link included in every email.

17) How to manage cookies

You can manage cookies through:

• our cookie banner settings (if available), and/or

• your browser settings (which can block or delete cookies).

For further information contact us