Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

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1. Are your icons handmade?

Yes, οur original icons are created by hand in our workshop, following traditional Byzantine iconography.
For those looking for a more accessible price, selected designs are also available as high-quality silkscreen (serigraphy) editions, carefully produced to preserve the clarity, color, and sacred character of the image without compromising on overall quality.

2. Do you accept custom commissions?

Yes, we welcome custom commissions (saints, sizes, inscriptions, or specific requests). Send us a message through the Contact page with your idea, preferred size, and deadline, and we will reply with availability and a quote.

3. How long does it take to create a custom icon?

Custom icons require time and careful work. The typical timeframe depends on size and complexity, but we will always confirm an estimated completion time before you place the order.

4. When will my order be shipped?

In-stock items are usually prepared and shipped within 1–3 business days. During busy periods, dispatch times may be slightly longer. You’ll receive a confirmation email with tracking once your order is shipped.

5. Will my icon arrive safely?

Absolutely. We package every icon with great care using protective materials designed to prevent damage during transit. If your order arrives damaged, contact us within 48 hours with photos so we can assist you immediately.

6. How do I care for my icon?

Keep your icon in a dry environment, away from direct sunlight, heat sources, and humidity. To clean it, use a soft cloth with little water.

7. Do you ship internationally?

Yes, we ship worldwide. Please note that shipping fees may vary depending on the destination country, as well as local shipping regulations and carrier policies regarding the size and weight of the icon you order. Delivery times vary depending on the destination and carrier.

8. Do you undertake iconography for churches and chapels?

Yes. Alexandra, undertakes projects for churches, chapels, and ecclesiastical spaces, depending on the scope, location, and schedule.
To discuss your request, please contact us by email or phone with a brief description of the project (type of space, desired works, dimensions, location, and timeframe). We will review the details and get back to you regarding availability and the next steps.



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